Hotel Etiquette

SMOKING

Smoking is prohibited in all the public areas of the hotel and in “non-smoking” bedrooms (art. 51 legge n. 3 del 16/01/03 e del DCPM 23/12/03).

PETS

Dogs are welcome in all areas of the hotel, except the Grand Spa Del Mare, in pool areas and in the restaurants. Our pets suggest

CHECK-IN / CHECKOUT

Check in – 3.00 pm
Check out – 12.00 pm

MAXIMUM OCCUPANCY PER ROOM

As per hotel policy, our luxury suites can accommodate a maximum of 3 persons.

ALCOHOL

Service of alcoholic beverages, in all bars open to the public, will finish at 2.00 am. (Legge n. 160 del 02/10/07).

INTERNET

Passport or other official form of photographic id is needed in order to use the hotel’s internet services / telephone booths (Decreto legge 155/05).

ROOMS

  • The use of cooking appliances, open flames and irons is strictly prohibited.
  • Electronic safes are available in every guest room and suite.

PHOTOGRAPHY & INTERVIEWS

Interviews and photo shoots are permitted, but only with prior consent from the hotel office of Public Relations.

LOST&FOUND

For lost and found enquiries, please contact Guest Services (+39 0184262201).

SECURITY

  • The entire hotel site is protected with an Intrusion Alarm System, monitored around-the-clock by the hotel Security team.
  • An in-house fire, evacuation and first aid brigade is on duty around-the-clock and acts immediately in case of emergency.

PRIVACY

Privacy

REGISTRATION

Access to guest room floors is only permitted after registration at reception.

Children under 18 must be accompanied by a parent. When a minor is travelling with other adults, written authorisation from their parent, accompanied by a photocopy of their passport, must be given to reception at the time of check-in.

GRAND SPA DEL MARE

  • The hotel management reserves the right to close any part of the facility for essential maintenance without prior notice and without entitlement to compensation.
  • The hotel is not responsible for any physical harm incurred whilst using Spa and fitness facilities, also arising from prior disorders or illness.
  • Access to the Grand Spa del Mare is limited to persons over 16 years of age.
  • No dogs or other animals are permitted in the Grand Spa del mare or in pool areas.
  • It is compulsory to wear pool slippers or shoe-covers, and bathrobes in the halls and bar area.
  • Swimming in outdoor pools is only permitted during opening hours under supervision by pool attendants.